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Patient Terms & Conditions

TERMS AND OF FOR NON-SURGICAL TREATMENTS, PROCEDURES AND APPOINTMENTS

These Terms and Conditions of ("Terms and Conditions") apply to the supply of services by Kalos Clinic ("The Clinic") of ……… In the event of any these Terms and and the of other by The Clinic to the Patient, these Terms and Conditions shall prevail.

In providing an Appointment, Treatment or Procedure for a Patient, The Clinic shall:

1.1. ensure that the Appointment, or Procedure is out by an appropriately Clinician or Technician;

1.2. satisfy itself that the is with the Royal of Nursing or another medical defence or organisation, claims for professional on terms that The Clinic reasonably considers are normal, given prevailing market at the relevant time;

1.3. satisfy itself that the or Technician holds the and registrations for him/her to practice;

1.4. provide/ suitable for the of the Appointment, Treatment or Procedures;

1.5. provide the with such as the Patient may reasonably require to enable him/her to understand the nature of the Appointment, or Procedure being offered and to decide whether or not to undergo a Appointment, Treatment or Procedure.

2.1. The Patient shall be for reading and for making sure that they all the or explanations provided prior to to any Treatment or Procedure, and for complying with all verbal and written the Appointment, or Procedure supplied by the and/or the and/or The Clinic. This includes and . The shall also be for ensuring timely for any Appointment, or received or to be received, in accordance with these Terms and Conditions. It is also the Patient’s responsibility to ask any questions that they may have about the Appointment, Treatment or Procedure as to ensure that they have a full of the Appointment, or before proceeding. It is the patient’s to ensure that he or she provides The Clinic with all relevant medical details prior to each treatment.

3.1. The Patient shall pay the Fee quoted by The Clinic for an Appointment, Treatment or prior to or immediately after an appointment being made with a Clinician or .

3.2. To secure an at the Clinic a fully £ 50 is required, if . This is should you need to cancel or when you attend the deposit will be deducted from your Appointment, or Procedure cost. to give the full notice as defined in these Terms and in Section 5, will result in the being taken by the Clinic.

3.3. The Clinic’s policy on refunds, as defined in these Terms and in Section 5, will apply to all fees paid.

4.1. If the patient’s wishes to or is to pay via their private medical insurance (PMI) company, they must, after approval by the Clinic share their both their policy number and valid authorisation code prior to your consultation or treatment. If the patient is unable to this information prior to the treatment, the will be to self-pay on the day of your appointment and claim back from their PMI company.

4.2. PMI fees may be lower than fees and the Clinic will not be able to refund the difference, or a refund, if an authorisation code is provided after the
4.3. PMI Company Authorisation codes are related to one specific condition or treatment. Any conditions additional appointments, with either a new authorisation code or self-payment, if not covered by the patient’s insurance

4.4. If a patient’s declines to pay for a procedure or test in part or in full, the patient is liable to pay the fee shortfall or the full fee amount.

If a Patient needs to cancel or postpone a Appointment, or Procedure, it is that this be done in Writing. Verbal or are not . The Clinic incurs and costs from the time of the original and the closer to the date of the Appointment, Treatment or Procedure, the more difficult it will be for The Clinic to assign the services reserved for the Patient to another Patient. It is therefore necessary for The Clinic to apply the following or postponement conditions and refund policies, which will be based upon the date on which the Clinic the written request to cancel or the Appointment, Treatment or Procedure.

5.1. Refund Policy: Fees paid are fully refundable provided written notice of cancellation or postponement is received by The Clinic at least 48 hours (from 7am Monday to 6pm Friday) prior to the scheduled date of the Appointment, Treatment or Procedure. If notice of cancellation or postponement of the Appointment, or Procedure is received less than 48 weekday hours prior to the date of the Appointment, or Procedure, there will be no refund of the Fee for that treatment unless the clinic has been in filling the treatment time with another . If a is cancelled, the original postponement will be treated as a .

5.2. Notices of or Postponement: Notice of cancellation or of a Appointment, Treatment or must be in writing by email to a Clinic representative or to the email address of the Clinic

5.3. of of treatment: Where a fee is refundable for a course of treatment, the refund will be on the basis that all received treatments will be charged at the individual treatment price.

5.4. Failure to follow advice: Prior to their appointment the patient will be of any preparation in advance of the appointment, or . Failure to follow the may result in cancellation of the appointment, or procedure, reduced time or additional fees being charged

5.5. Non-attendance of appointments: If a patient does not attend a booked appointment, and does not give written notice of or postponement at least 24 hours prior to the appointment, the appointment will be deemed as being fulfilled and no refund or rescheduling will be authorised.

5.6. Late Appointments: If a is late for an appointment, the Clinic will do our best to fit the patient into a revised schedule, however this cannot be guaranteed due to the impact on other patients. If the appointment does not go ahead due to a arrival, this is treated as a cancellation.

5.7. for treatment: The or Technician will always assess whether is for you or likely to be successful prior to any treatment being out. If not the or will inform you as to the reasons why and you will only be liable for the costs of the consultation, where .

5.8. No will be reimbursed by the Clinic in the event of a cancellation by either the Clinic, the or the Practitioner

5.9. Products: Are .

5.10. consultations: A fee will be for Doctors consultations, including if the patient is rejected for being for treatment. The Fee for consultation amounts to 50£

5.11. accounts: allocated to a that are unused within 2 years of payment date

will be .

6.1. The Clinic to treat all its appropriately, and fairly. In the event that the is unhappy with any aspect of the service provided, the Patient should notify their patient advisor in an to the matter locally

6.2. If they are unable to resolve the complaint to the reasonable of the Patient, the Patient should notify the Clinic in writing of their complaint via email and they will from the Clinic a copy of the Complaints and a response which shall apply to the specific case.

7.1. Neither the Clinic, the Clinician or the Technician will be liable in contract, tort or otherwise for any loss (including, without limitation, loss of profit), or for any other special, indirect or loss or damage arising out of, or in connection with, its provision of any goods and/or to the patient.

7.2. Neither the Clinic, the or the Technician will be liable for any damage that occurs as a result of the patient’s failure to disclose any material details, medical or otherwise.

7.3. Neither the Clinic, the Clinician or the Technician will be liable for any damage that occurs as a result of the patient’s failure to comply with and/or recommendations given to them by, or on behalf of, The Clinic, the Clinician or the regarding the care of a treated area.

7.4. Nothing in these terms of shall exclude or limit the Clinic, the Clinician or the Technician’s liability for death or any personal injury resulting from their .

8.1. Any to whom The Clinic refers a Patient for an Appointment, or Procedure has a direct exclusively with the Patient and is and legally responsible for and directly to the Patient for all Procedures provided.

8 Point Facelift (Liquid Facelift).2. The is also solely responsible for: the within or writing with detailed information about the Procedure; pre- and post-operative instructions; detailed information about the expected outcome and limits of the Procedure; for the Patient about all the risks and possible complications associated with the Procedure; for deciding whether or not the Patient will benefit from and is for the Procedure; and is solely responsible for or rejecting the Patient for a Procedure.

8.3. The Clinic cannot accept any responsibility or liability for matters within the scope of the professional and/or legal responsibility of the
8.4. All Clinicians are independent contractors in private practice and are not employees of The Clinic. The Clinic will not therefore bear any vicarious liability for any of the Clinicians.

9.1. The Clinic data relating to Patients in connection with the Appointment, Treatment or Procedure provided to those Patients in accordance with these Terms and Conditions.

9.2. The Clinic wishes to data relating to Patients to and Technicians in the course of the Appointment, Treatment or Procedure and the Patients’ to such is considered to the Appointment, Treatment or Procedure.

9.3 The Patient is deemed to consent to the of data by The Clinic to and Technicians for the purposes of discussing the Patient’s Appointment, Treatment or .

9.4 The Patient that The Clinic is obtaining this for themselves in order that they may comply with the provisions of the Data Protection Act. Other than these disclosures or as required by a court of jurisdiction, The Clinic will not disclose Patients’ sensitive data to third parties.

10.1. The Clinic is not liable for any to perform any obligation under any Agreement which is due to an
beyond our including but not to any Act of God, infectious disease pandemic, terrorism, war, political insurgence, insurrection, riot, civil unrest, act of civil or authority, uprising, earthquake, flood

or any other natural or eventuality outside of our control, which causes the of an agreement or entered into, nor which could have been reasonably .

11.1. There can be no or exceptions to these Terms and Conditions unless agreed in and by a director of The Clinic.

12.1. These Terms and Conditions and the services provided by The Clinic and by and shall be governed by the laws of and Wales, whose courts shall have exclusive jurisdiction.

We are extremely proud of what our patients say about us.

I have done a summer facial with led light and my skin look so fresh and hydrated. thanks Kalos clinic, I will be back soon.

I was satisfied with the care and I at the Kalos Clinic. My doctor was friendly and informative and the fully. My procedure went very well and with post-treatment care, I made a speedy and full . Would to anyone.

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The Clinic

58 S Molton St
W1K 5SL
London

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Opening Hours

Mon-Fri: 9:00am – 9:30pm
Sat-Sun: 10:00am – 5:00pm

© All rights strictly reserved Kalos Clinic .